ESI CommConnect™

Integrate your favorite CRM/PM platform with your ESI Cloud solution!

ESI CommConnect™ enhances business communications by integrating ESI eCloud PBX™ systems with today’s leading CRM applications. Designed to optimize efficiency and customer interactions, ESI CommConnect™ provides both standard and advanced integration features—placing essential customer information at your fingertips for a more streamlined and personalized experience. Available for both PC and Mac.

Key Benefits

• Caller Preview - For both inbound and outbound calls, if the caller’s number matches a contact in the CRM, key details are automatically displayed on-screen for quick reference.
• Contact Pops - Instantly access full customer details when receiving a call from an existing CRM contact - or quickly add them as a contact if they're not in your database.
• Click-to-Call - Initiate outbound calls effortlessly by clicking phone numbers within CRMs, websites, forms, and documents.
• Address Book - Find contacts easily with a robust search tool that integrates seamlessly with CRM directories.
• Activity Logging* - Automatically log call activities within your CRM for improved tracking and follow-up.
• Note Taking* - Quickly capture important call notes for future reference.
• Call History - Access a detailed list of inbound, outbound, and missed calls—whether integrated with a CRM or used independently. Also available via ESI eConsole™ dashboard.