Personal User Dashboard
for users of the

ESI eConsole™

Personalized All-in-One Web Portal Offering Convenient Access to Messages, Settings, Customizations & More

Accessible from a web browser, users can bookmark and quickly return to their personal dashboard. Here, users can manages messages and contacts, set time frames and custom settings, ask questions to an A.I. assistant, and or launch a softphone (with add-on license).

Voicemail, SMS & Chat
Contact Management
Answering Rules & Time Frames
Call History & Recordings
Drag & Drop Button Mapping
A.I. Assistant & More!

ESI eConsole™ features ESI's first integrated AI assistant, "Athena", to help you use the ESI eCloud PBX™ solution!

Meet Athena, an Artificial Intelligence assistant designed to help our customers get the most from their ESI Cloud solution!

Athena is always perched in the lower-right corner of the eConsole dashboard, exclusively for eCloud PBX users.

This wise owl's knowledgebase consists of the entire ESI Resource Library - and then some! If you need an answer about using your solution, just ask her. If Athena can't help with your question, she'll open a support ticket to dive deeper for an answer!

Access eConsole and try some of these to get started:

How do I transfer a call?
How do a change my voicemail greeting?
How do I conference in a third call?
How do I find my call history?

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If you have questions about using your ESI phone system, she is a click away...

Just ask Athena!

Home

New Voicemail Messages
View Recent Call History
Active Answering Rules
Active Phones
Access ESI Athena™

Voicemail, SMS & Chat

Play, Forward, Download, Save or Delete voicemails.
Create, Reply and Delete chats, and SMS texts.
Manage Personal Greetings
Set up Email Transcriptions

Contacts

Add New, Import/Export to My Contacts
View Coworkers, Departments, Sites
See Available, Busy or Offline status for Coworkers

Answering Rules

Set options such as Ring All, Simultaneous & more
Enable Call Forwarding when busy, unanswered, offline and always
Configure ringing seconds

Time Frames

Set your availability for general days and times, or specific dates - such as holidays
Create new, or use Existing or Shared templates

Call History

Info includes In/Out, Number, Name, Date & Duration
Filter by Date
Add caller to Contacts
Access Recording
(if available)