Cloud Phones Without Complexity

The ESI eCloud PBX™ Hosted VoIP Communications Solution

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Recently recognized by TMC's Internet Telephony magazine with the following:
'2024 Product of the Year', '2024 Unified Communications Product of the Year',
'2023 Teleworking Excellence' & '2023 Hosted VoIP Excellence' Awards!

2023-Internet-Telephony-Hosted-VoIP-Excellence-Award Teleworking-Solutions-2023

Award-winning Cloud VoIP, delivering premier Unified Communications in an easy to use solution.

Perfect for the modern distributed workforce, equipping users with easy-to-use, enterprise-grade features and the versatility to operate across various devices.

The comprehensive ESI eCloud PBX™ hosted VoIP solution features high-definition phones, smartphone applications, an online softphone, a user portal, CRM integrations, bulk SMS messaging, and much more.

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ESI ePHONES^™

^{Desktop Phones}

Stylish phones with vibrant color displays, customizable keys, high-definition audio, and full warranties as a customer.

ESI ePHONE GO 2^™

^{Smartphone Application}

For mobile users needing their communications tools at their fingertips. Available for iOS and Android devices.

ESI Webphone^™

^{Online Softphone}

For tech-savvy users preferring a web-based app to handles their calls. A headset mic is recommended.

ESI eCONSOLE^™

^{Settings, History, Messages & more}

A one-stop suite for managing call history, recordings, voicemails, and other customization settings.

In addition to the flexibility and ease of use, the ESI eCloud PBX™ brings more game-changing benefits to your business, including:

Significant Savings over Dial Tone
Unlimited calling in North America^*
Five 9s reliability (99.999% uptime)^†
Lifetime Customer Warranty
Secure & Encrypted Conversations
Built-in Disaster Recovery

^*U.S., Canada & Mexico. Some restrictions apply.

^† Refers to ESI's cloud network, not customer's network.

ESI eCloud^™ uses an organization's existing high-speed Internet connection for voice calling.

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This allows for big savings by avoiding costly dial tone service and providing free calling in North America.*

* U.S., Canada & Mexico. Some restrictions apply.

Sync call data, settings, contacts and more for up to 3 devices via the ESI eCloud^™ network.

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Additionally, the ESI eConsole^™ dashboard provides each user access to voicemails, transcriptions*, settings and more.

* Not all users have access to voicemail transcriptions by default.

If an ESI Data Center* has an outage, call data is automatically re-routed to keep calls flowing.

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After customer Internet outage, phones will re-connect to ESI eCloud^™ network when customer Internet returns.

* Map does not reflect actual locations of ESI data centers.

A Comprehensive Cloud Unified Communications Suite Disguised as a Phone Solution

Enterprise Features without Breaking the Bank

The ESI eCloud PBX™ is an award-winning hosted phone system that saves companies both time and money, providing increased scalability and allowing the solution to grow alongside their business.

Now more than ever, businesses need the ability to manage a distributed workforce with the critical flexibility and business tools to work from anywhere the job requires.

Proud winner of the '2023 Teleworking Excellence' Award by Internet Telephony magazine!

With ESI Intellitouch^™, the unique system-level UC integration between ESI solutions and phones, any changes made on one device are automatically updated across all other connected devices linked to that user, including mobile smartphones, desktop phones, and the online dashboard.

The ESI eCloud PBX^™ Hosted VoIP Solution includes the following Unified Communications products (some may require add-ons):

ESI Access™ Facility Entry Control
ESI Click-to-Call^™ Chrome Browser Extension
ESI CommConnect^™CRM Integration
ESI eCloud Call Center^™Advanced Features
ESI eConsole^™User Dashboard
ESI Fax for eCloud™ Online Faxing Application
ESI ePhoneGO 2™ Smartphone Application
ESI Enterprise Meetings™ Video Conferencing (Coming soon)
SMS (Bulk) Campaigns by MessageMedia
ESI Webphone^™Online Softphone

Automated Attendant (Multi-Language) with Speech Recognition
Automatic Software Updates
Busy Lamp Field (BLF)
Button Programming via eConsole™
Call History with Caller ID
Call Management Controls
(Forward, Hold, Mute, Park & Transfer)
Call Center Features*
Call Queues, Routing & Scheduling
Call Recording
Call Screening
Chat (Internal) & SMS Messaging
Click-to-Call Chrome Extension
Company Directory
Contacts Management
"Cradle-to-Grave" Call Details
Direct (DID) Number
Do Not Disturb (DND)
e911 Management
Faxing & Fax Management*
Find Me, Follow Me
Hot-Desking
Multi-Call Handling

Music-on-Hold (MoH) Management
Personal Conference Bridge
Presence Status (Internal)
Private Calling
Quality of Service (QoS) Tools
Robocall Mitigation
Single Sign On (SSO) & Multi-Factor Authentication (MFA)
Smartphone App (ePhoneGO 2™)
Softphone (Webphone™)*
SMS (Bulk) Campaigns**
SMS Texting
Text-to-Speech
Unlimited Local & Long Distance Calling‡
U.S.-based Support & Online Cloud Status
Video Conferencing (Coming soon)
Visual Voicemail™
Voicemail Downloading & Saving
Voicemail Greetings &
Password Management
Voicemail-to-Email
Voicemail Transcriptions
Web-based Administration (eConsole™)

* May be included in certain seats, or an add-on.

** Separate service available through ESI, but not integrated with Cloud solution.

‡ U.S., Canada, and Mexico. Some restrictions apply.

Cloud Phones Without Complexity

The ESI eCloud PBX™ Hosted VoIP Communications Solution

Recently recognized by TMC's Internet Telephony magazine with the following:'2024 Product of the Year', '2024 Unified Communications Product of the Year', '2023 Teleworking Excellence' & '2023 Hosted VoIP Excellence' Awards!

Award-winning Cloud VoIP, delivering premier Unified Communications in an easy to use solution.

ESI ePHONES™

Desktop Phones

ESI ePHONE GO 2™

Smartphone Application

ESI Webphone™

Online Softphone

ESI eCONSOLE™

Settings, History, Messages & more