Power, Performance & Security

The ESI eSIP Evolution Series™ On-Premises Communications Solution

Premium Power, Performance, Scalability & Security.
Feature-rich and Supporting up to 500 users!

The modern communications landscape forces businesses to meet a lot of requirements just to keep pace. To stay ahead of the curve, savvy companies are realizing the importance of an impactful voice solution.

The comprehensive ESI eSIP Evolution Series™ on-premises solution features the popular high-definition ePhones™, smartphone applications, an online softphone, bulk SMS messaging, and much more.

ESI ePHONES^™

^{Desktop Phones}

Stylish phones with vibrant color displays, customizable keys, high-definition audio, and are hearing aid compatible (HAC).

ESI Mobile^™

^{Smartphone Application}

For mobile users needing their communications tools at their fingertips. Available for iOS and Android devices.

ESI eMobile for Desktop^™

^{Online Softphone}

For tech-savvy users preferring a web-based app to handles their calls. A headset mic is recommended.

Game-Changing Flexibility.
Call From Your Desk, Smartphone, or Web!

With the muscle and flexibility of the e-Series to power your conversations, users can communicate using a seamless blend of desktop phones (ePhones^™), mobile smartphone apps (eMobile^™), and web-based softphones (eMobile for Desktop^™) — all working together effortlessly to support your distributed workforce.

eSIP-Evolution-Series

Productivity-enhancing Feature Set.
Handle Calls Quickly Without Stress!

A robust palette of advanced features that promote user productivity will help any organization deliver an amazing customer experience, with speed and efficiency.

Jump to Feature List

Two Powerful Ways to Experience eSIP!
Ask your ESI Reseller about the Solution & eSaaS options.

eSIP Evolution Series^™(Solution)

Give your business the gift of clear and efficient communications - your employees and customers will thank you!

In business, time is valuable. Let this award-winning on-premises solution raise your business to a new level with mobility, security and reliability to power your communications for years to come.

The companion eMobile™ smartphone application and eMobile for Desktop™ online softphone make it easy for remote users to stay connected and available no matter where they work, while the PC-based call control application makes managing multiple calls easy and efficient. Additionally, the eMobile Pro™ server securely encrypts voice traffic from remote endpoints, to ensure stronger connections for users outside of the physical office.

Advanced plug-and-play capabilities and comprehensive auto-provisioning make this solution faster to deploy than many competitive on-premises systems. Enhanced disaster recovery options, built-in security, an internal firewall, and monitoring and threat detection make this a secure and reliable solution for any organization’s communications.

The ESI eSIP Evolution Series^™ On-Premises Solution includes the following Unified Communications products (some may require add-ons):

ESI Access™ Facility Entry Control
ESI Click-to-Call^™ Chrome Browser Extension
Call CenterAdvanced Features
ESI Fax for eSIP™ Online Faxing Application
ESI eMobile™ Smartphone Application
ESI Enterprise Meetings™ Video Conferencing (Coming soon)
SMS (Bulk) Campaigns by MessageMedia
ESI eMobile for Desktop^™Online Softphone

eSIP-as-a-Service^™ (eSaaS)

Ditch costly dial tone service and save big!
Get the complete eSIP experience - and pay monthly!

Level-up your communications by bundling the winning combination of the ESI eSIP Evolution Series™, ESI ePhones™^*, and ESI SIP Trunks to unlock powerful Cloud functionality and extended features.

ESI eSaaS™ offers include the following:

eSIP Evolution Series™ system included FREE
- 20X, 50E, 200E, or 500E
- Up to 500 Users
- Large Voicemail Storage Options
- Built-in Call Recording Capability
- Extensive List of Productivity-enhancing Features
ESI ePhones™ with High-Definition Audio
- Full-color Displays
- High-Definition Voice
- Hearing Aid Compatible (HAC)
eMobile™ to call from a Smartphone App &
eMobile for Desktop™ to call from a Web App
- Uses business extension for calling
- Secure, Encrypted Conversations
- Smarphone App Available for Android and iOS devices
ESI SIP Trunks
- Unlimited Calling in North America^**
Hardware Warranty!
Call Accounting Reports
Call Center Features
Additional SIP Trunks available
'Enhanced Failover' available as an add-on

^* ESI Access™ devices can also be used with eSaaS offerings.
^** Some restrictions apply.

E-Series Features

Calling & Telephony Features:

Audio Conferencing
Boss-Secretary Routing
Call Management Controls
- Forward, Hold, Mute, Park/Pick-up, and Blind/Attended Transfers
Call Monitoring
- Listen, Whisper, & Barge-in
Call Routing (by CID, DID)
Call Queues
Call Waiting
Caller ID (CID)
Cascade Mailbox
Call Detail Reports (CDR)
Call Recording
Click-to-Call Chrome Extension
Contacts Management
Dial-by-Name Directory
Direct Business Phone Number (DID)
Do Not Disturb Mode (DND)
Intercom
LED Status Support (BLF)
- Available/Idle = Green
- Busy/Unavailable = Red
- Do Not Disturb = Amber
Omni-channel Messaging
Recording Tone Control
Ring Groups
Ringtone Options
Smartphone App (Android & iOS)
Softphone/WebRTC Audio Calling App
Speed Dial
Voicemail
- Voicemail to Email
- Personal Voicemail Greetings

Call Center Features

ACD Queuing
- Ring All, Linear, Priority, Rotating, Random, and Workload-based
Agent & Supervisor Tools
Automatic Routing
- Time-based or Choice-based with IVR
Browser-based Queue Panel
Call Monitoring & Recording
Caller Wait Times (Estimated & In-Queue)
Customizable Widgets
Drag-and-Drop Call Handling
Email Alerts (Optional)
Performance Measurement SLAs
Real-time & Historical Reports
- Agent Activities
  - Login, Missed, Paused
- Customer Satisfaction
- Queue Averages
Queue Performance
Ring Groups
Role-based Features
Satisfaction & Post-Call Surveys
Self-Service Prompts
Switchboard-style Queues
Wallboard Metrics & Support

Business Features

Bulk SMS (Text) Campaigns**
Call Allow/Block List
DISA
DNIS
Emergency Numbers & Notifications
Fax-to-Email and T.38 Fax Support
FQDN (supplied by ESI)
Hot Desking
Interactive Voice Response (IVR) with Custom Prompts
Integrations
- Active Directory (Azure)
- CRM/PM Solutions
- Help Desk Solutions
Music-on-Hold & Playlist Support
PIN List
Mobile & Remote Extensions
Scheduling Business Hours & Holidays
Web Client

Security & Admin Tools

Auto Provisioning
Backup & Restore
Bulk Import & Export
- Contacts, Extensions, Routes, and Trunks
eMobile Pro™ Secure Calling
Event Logs
Event Notifications
Extension Groups
Network Drive
Operation Logs
Operator Panel
- Manage Unlimited Users
- Dispatch Call Controls
- Monitor Call Status
- Presence Status
- Switch Business Hours
Secure Encryption (TLS/SRTP)
Web Access to System Settings (Admins)
Security Tools
- Auto & Defense
- IP Blocklist (Global)
- IPv6
- Password Enforcement
- Security Alerts via Email
- SNMPv3 Support
SMTP Server (Built-in)
Two-Factor Authentication
Troubleshooting
User Roles (Granular)
Web-based GUI Dashboard

* May be included in certain seats, or an add-on.

** Separate service available through ESI, but not integrated with Cloud solution.

Power, Performance & Security

The ESI eSIP Evolution Series™ On-Premises Communications Solution

Premium Power, Performance, Scalability & Security.Feature-rich and Supporting up to 500 users!

ESI ePHONES™

Desktop Phones

ESI Mobile™

Smartphone Application

ESI eMobile for Desktop™

Online Softphone

Two Powerful Ways to Experience eSIP!Ask your ESI Reseller about the Solution & eSaaS options.

eSIP Evolution Series™ (Solution)