For Legal Organizations

Powerful, Flexible & Secure Tech For Your Most Sensitive Conversations

 

Watch our ALA Marketplace Webinar above with ESI's CEO discussing Cloud VoIP for Law Firms.

Cloud Phones for Lawyers™

As seen on
esilegal-orange

 

Learn more about the features & benefits
on the full Cloud solution page

 

Read whitepapers &
more in the Resource Library

 

A law firm's phone system is no longer exclusively about physical phones on a desk with speed dial numbers or extensions...

Today, your most important client conversations could happen over desk phones, mobile phones, video calls and texts. Having a modern cloud solution that brings together multiple devices together, including your smartphone, is not a luxury item, it's a required investment for today's law firms.

Are any of these true about your firm?

  • Starting a new firm or moving locations.
  • Need to work remotely.
  • Current phones are outdated.
  • Need a Practice Management integration.
  • Need to keep personal cell numbers away from clientele.
  • Unhappy with current provider.

The fact of the matter is you need the ability to communicate seamlessly from the office to the courthouse, from your desk phone or smartphone app, without compromising quality or security - all while making it easy to capture billable time. Throw in productivity-enhancing features and premium collaboration tools that enhance your client experience... now you've got plenty of reasons to take a closer look at ESI's "Cloud Phones for Lawyers™" solution.

The award-winning ESI eCloud PBX™ cloud-based phone solution has countless benefits, features, and add-on tools that makes communicating with your clients and business associates feel as comfortable and safe as a stay at a five-star hotel. Let ESI help you elevate, secure, and maintain unparalleled levels of service no matter when and where you practice.

It's also important for you to understand that not all Cloud VoIP providers are the same. We've been in business for nearly four decades, and we know how to keep important calls connected and flowing. Learn more below!

Jump ahead to:

Benefits | Practice Management Integrations 
Core Features | Attorney Seat Comparisons & Add-Ons


Easy Web-Based
User Administration 

This web-based management dashboard provides a centralized view of a user's communications activities and settings. Admin Seats receive additional tools to manage users, queues and more.

Extensive Billing & Reports to Capture Billable Time

Key for any billable staff,  sort call records by contact, number and easily assign rates for invoicing. For a seamless billing process, connect with your Practice Management or CRM application (additional fees may apply).

Cost-Saving Tech &
Time-Saving Features

In addition to free local and long distance calling in North America, Enterprise-level feature sets designed to improve efficiency and productivity will seemingly get more time into your billable hours.

 

 

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Desktop Phones &
Mobile Calling Apps
*

Protect your personal number! From the courthouse to the home-office, call and text using smartphone and web-based softphone applications. Ring one or multiple devices to make sure you're always within reach to clientele.

User Dashboard with
A.I. Assistant

Accessible from a web browser, users can bookmark and quickly return to their personal dashboard. Users can manage voicemails, text/chat messages, contacts, history, settings, or ask call questions to an A.I. assistant.

Video Conferencing
&
Team Collaboration*

Internal text and chat using the mobile app or online dashboard. Video Conferencing application provides A.I.-powered transcriptions, annotated notes, and sentiment, plus add matter numbers to video conferences.


Connected Call History

Regardless of the ESI phone or app you use, your call history, recording and details will stay connected to your business extension - freeing you up to move with ease.

Voicemail Transcriptions*

Get your voicemail messages sent to your email inbox as text. Transcribed messages can also be read and managed on the smartphone calling apps and online user dashboard.

Convenient Call Recording

Easily record your calls with a simple button push and access stored files from the online user dashboard - a great way to save conversations for training, record-keeping, or legal purposes.

 

 

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Practice Management & CRM Integrations* 

Access your customers information with ease when they call! This integration is essential for users requiring detailed call notes and records, or those with heavy call volumes. Interactions with customers will improve and provide a better, more valuable customer experience.

Enjoy features such as: Caller Preview, Contact Pops, Click-to-Call, Address Book, Activity Logging, Note Taking, Call History and more. More than 100 integrations, including:

Clio** | Google Contacts | Outlook | Practice Panther | Salesforce

 

**Clio integration requires additional $5.50/month per user.

Find ESI/ESI-Legal in the Clio directory here.

 

Watch a brief overview of how the integration works:

 


ESI Cloud Phones for Lawyers™
Core Features:
  • Automated Attendant (Multi-Language) with Speech Recognition
  • Automatic Software Updates
  • Busy Lamp Field (BLF)
  • Call Management Controls
    (Forward, Hold, Mute, Park, Transfer, etc.)
  • Call Queues, Routing & Scheduling
  • Call Recording
  • Call Screening
  • Chat (Internal) & Text/SMS Messaging
  • Click-to-Call Chrome Extension
  • Company Directory
  • Connected Call History with Caller ID
  • Contacts Management
  • "Cradle-to-Grave" Call Details
  • Do Not Disturb (DND)
  • e911 Management
  • Find Me, Follow Me
  • Hot-Desking
  • Multi-Call Handling
  • Online Cloud Status
  • Presence Status (Internal)
  • Private Calling
  • Quality of Service (QoS) Tools
  • Robocall Mitigation
  • Single Sign On (SSO) & Multi-Factor Authentication (MFA)
  • Text-to-Speech
  • Unlimited Local & Long Distance Calling in North America‡
  • U.S.-based Support & Customer Success Rep
  • Voicemail Downloading & Saving
  • Voicemail Greetings &
    Password Management
  • Voicemail-to-Email


    * May be included in certain seats, or an add-on.
    ‡ Restrictions apply.

Cloud Phones for Lawyers™
Admin Attorney Seat Features:
  • Core ESI Cloud features
  • Desktop IP Phone included
  • Direct Business Number (DID) x2
  • Online User Dashboard
  • Voicemail
  • Voicemail Transcriptions
  • Individual Text/SMS
  • Audio Conferencing Bridge
 
Admin Attorney Seats also receive Office Manager features (limit 1 per customer):
  • User Management
  • Bulk Button-Mapping
  • Attendant Management
  • Custom Call Routing & Scheduling
  • Queue Management
  • Music On-Hold Management (MoH)
Cloud Phones for Lawyers™
Attorney Seat Features:
  • Core ESI Cloud features
  • Desktop IP Phone not included
  • Direct Business Number (DID) x1
  • Online User Dashboard
  • Voicemail (No transcriptions)
  • Individual Text/SMS
Add-on Features can be included at an additional cost (if not included):
  • Additional DIDs
  • Additional Desktop Enterprise IP Phones
  • Facility Access Control
  • Online Faxing Application
  • Practice Management integrations
  • SMS/Texting Campaigns (Bulk)
  • Softphone Web-based Calling App
  • Voicemail Transcriptions
  • Video Conferencing & A.I. Team Collaboration
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