ESI’s eCloud PBX And C2M Tech Assist A Napa Auto Parts Store In Waxahachie, TX Recover From A 12 Day System Outage In Record Time
National Automotive Parts Association (NAPA), also known as NAPA Auto Parts, founded in 1925, is an American retailers' cooperative distributing automotive replacement parts, accessories and service items throughout North America. NAPA carries over 500,000 items, including automotive replacement parts, paint and refinishing supplies, automotive accessories, farm and marine supplies, tools and equipment, and heavy duty parts. Today, NAPA-branded stores and AutoCare Centers continue to serve auto service professionals, do-it-yourselfers and everyday drivers with quality parts and supplies to keep cars, trucks, and equipment performing safely and efficiently.
This is what they had to say about their ESI experience:
Customer Challenges:
- The Waxahachie store replaced their older legacy phone system a few years ago with a cloud solution. They had a service interruption, had their system down for 12 days, and could not get the current provider to respond or help.
- Now being in crisis mode since each day they are down they are losing business and providing poor customer service, we reached out to C2M Tech for help. There are other NAPA store locations with ESI solutions, so we knew we could count on c2mTech for assistance.
- The ESI solution met many of the needs of the NAPA Waxahachie store. ESI’s eCloud solution stand out feature for them is the superior backup redundancy, which was critical to the NAPA store, especially since Waxahachie was down for 12 days with their previous solution. They also have additional peace of mind having ESI’s customer service and technical support located in Texas.
- The NAPA store wanted a certified manufacturer reseller that had an outstanding service and reliability record and had exceptional uptime and customer service statistics when a problem occurs. c2mTech meets those needs and went above and beyond when they were able to get them up and running within a 24 hour period.
Results:
- Easy to Deploy and Use
- We contacted C2M Tech on a Monday, and by COB on Tuesday they were up and running on ESI’s eCloud solution. They are now an incredibly happy customer. C2M Tech came to the rescue and provided service that was above and beyond.
Case study